Payment reminders & collections
Did you get a payment reminder whilst you already paid by bank transfer? It could be that the payment and the automated payment reminder crossed path with each other. In this case you can ignore the payment reminder and your order will be shipped as soon as we received the payment.
Did you get a payment reminder, but you don’t want the product? You can ignore the payment reminder or you can send us a reply saying “cancel”. We will then cancel the order.
Accidentally placed the same order twice having only paid one? You can ignore the payment reminder or send a reply saying “cancel”. We will then cancel the order.