Customer Service

The MyXLshop team is available for all your questions, remarks and suggestions. You can call us from Monday to Friday from 9am to 12am and 1pm to 5pm. It is also possible to send us an e-mail. We will get back to you within one business day.

Do you have any questions?
Our customer service is here for you everyday.
From 10:00 to 18:00.
Tel: 0115 70 70 380
If not by telephone, we can be reached


Advice and support

If you are in need of technical advice, we will always be available. The fastest way to receive personal feedback is by discussing your questions directly with us via telephone. If your product is broken or in need of repair, you can send the product to the address below. We will then contact you as soon as possible. Before sending the product to us, please make sure you register the product with your customer account. For the exact protocol on returns, have a look at our Return and Guarantee page.

Station Court
Station Lane
Hethersett NR9 3AY

The United Kingdom

Complaints and suggestions

Of course it could happen that you are not satisfied with either a purchase or our service. We at all times try to avoid any dissatisfaction. However, if you have any complaints or suggestions to improve our service, we would be very pleased to receive them. You can fill out the contact form, send us an e-mail or give us a call. We will always listen to you and we will try to solve the problem as soon as possible.

Contact Form